FAQ

What makes your jewelry waterproof, tarnish free and hypoallergenic?

We use high quality stainless steel (occasionally brass if stainless steel is not an option)                  then plated with 18k gold using a technique called PVD (Physical Vapor Deposition) 

18K Gold Plated PVD is highly resistant to wear, corrosion, and tarnish, making it far superior to traditional gold plating for daily wear. Key features include being waterproof, hypoallergenic, and environmentally friendly. 

  • Process: A vacuum-sealed chamber is used to vaporize gold and ionize it, allowing it to bond on a molecular level with the base metal.
  • Durability: PVD-coated items are scratch-resistant, sweat-resistant, and can last for many years without fading.
  • Vs. Plating: PVD is up to 10 times thicker than standard plating, preventing the underlying metal from showing through. 

    When can I expect my order to arrive and how can I track my order?

    Our products are made to order so please allow 5-10 business days for your order to be made and shipped, depending on what/how much you have ordered. Many times it can ship out sooner. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

     

    Once USPS confirms delivery to the address provided by the customer, the seller is not responsible for packages that are subsequently lost or stolen. We will, however, assist the customer in working with USPS to locate the package.

    Are your shell products made with real shells?

    Absolutely! We use genuine natural shells in our handcrafted products. Because they're natural materials, each piece is unique with its own variations in color, shape, and texture.

    How do I care for my handcrafted items?

    Our jewelry is designed to be low-maintenance and durable. For shell décor items, simply dust or wipe gently with a soft cloth as needed. Avoid harsh chemicals or abrasive cleaners.

    What is your return/exchange policy?

    Most of our products are made to order, so we do not accept returns. Please contact us within 7 days of receiving your order if there are any damages and provide pictures of the damages.

    In some cases we will accept exchanges depending on the product. For exchanges you will be responsible for shipping the product back and will receive an invoice for shipping the new item. The item must be in perfect condition and never worn or washed.